Terms of Service

Contracting Parties

Contractor

Mgr. Barbora Růžičková, natural person registered in the Register of Trades of the Czech Republic maintained by the Prague 6 Municipal District Authority since 25 June 2013. My ID number is 01830546 and I reside at the following address: Šlikova 1221/40, 169 00 Prague 6. I am not VAT-registered.

My contact details are barbora@ruzickova.net or +420 721 672 777. My website is https://barboraruzickova.com/.

Client

You – the client ordering my services (website development, copywriting, translations).

Contractual Relationship

Our contractual relationship is based on the offer by the Contractor and its acceptance by the Client; the offer may be accepted also via electronic means of communication (email).

By ordering the services, you hereby confirm to have read these Terms of Service, and to agree with and accept the same.

Services, Demand and Introductory Consultation

  1. The current offer of services containing all details is available at my website https://barboraruzickova.com/.
  2. You may contact me via any channel listed at https://barboraruzickova.com/get-in-touch/ . I prefer booking a free of charge 30-minute introductory consultation (https://calendly.com/barbora-ruzickova/free-discovery-call).
  3. During the complimentary introductory consultation, I will learn the details regarding your project, and whether I can be of service. In conclusion, I will provide you with indicative dates and pricing. I usually complete small and medium-sized websites within one month following delivery of the underlying information and documents, and the indicative price list is available at https://barboraruzickova.com/.

The Order and Milestones

  1. First Meeting and Quotation
    1. When you decide to contact me, we hold a meeting lasting approximately one hour, where we discuss the details of development of your website, and I will provide counselling.
    1. Following the meeting, I will send you a detailed quotation, including the dates of completing each stage of the project. If you approve the offer (in writing via email), I will issue first invoice for one third of the total amount agreed. This advance payment non-refundable.
    1. In case we do not continue with the project, I hereby reserve a right to charge you with a fee of CZK 1,800 for the costs incurred (meeting, drafting the quotation).
  2. Outline and Website Content
    1. Following payment of the first invoice I start working! I will send you an amended outline of the website created based on the outcome of the first meeting.
    1. Where the order also comprises copywriting, I also start working on the texts at this moment. The price includes three rounds of comments and text editing; any additional editing will be charged according to my current hourly rate (CZK 1,000/hour, a minimum price is CZK 250 per each step).
  3. Website Development: Homepage
    1. When I receive all underlying information and documents, I start working on the website. First, I create the homepage, which I send to you for comments and feedback. The website thus grows gradually in front of your eyes, and you can intervene via feedback.
    1. The price includes three rounds of comments and editing. Any additional editing will be charged according to my current hourly rate (CZK 1,000/hour, a minimum price is CZK 250 per each step).
    1. I will issue the second invoice for one third of the total amount agreed after you approve the homepage.
  4. Website Development: Other Pages
    1. Following approval of the homepage, I start working on other parts of the website, according to the milestones set in the quotation. I start working on each stage of the website only following approval of the preceding stage.
    1. I will issue the final invoice following launch of the website. All invoices are due within 14 days.

Underlying Information and Documents and Feedback

  1. The underlying information and documents provided by you – the Client – are crucial for development of the website. Without them, I simply cannot operate. The same applies to feedback for each milestone. Delivery of the website on time thus requires compliance with the agreed date of delivery of underlying information and documents, and of the feedback. All dates are specified in the quotation in advance.
  2. In case you do not provide me with the underlying information and documents within the agreed time limit, I will offer you help with their preparation (my services include e.g. copywriting), and we agree on a new date and price for the additional services.
  3. In case the Client fails to provide the underlying information and documents even on an additional date or fails to provide feedback, I as the Contractor reserve the right to suspend the project, without any right of the Client to reimbursement of the advance paid. The Client acknowledges that in such a case, I may not deliver the website within the agreed time limit.

What is not Contained in the Quotation

  1. The agreed price does not contain costs associated with hosting of the website and domain name. You order these services directly, and they are provided by third parties.
  2. In case any requirements arise during the term of the project for work not specified in the quotation, I will calculate the price for such services separately. I always start working only after approval by the Client, so that you always maintain control over pricing.
  3. For all creative parts of the order (typically copywriting, web design) I designate the number of rounds of comments and edits in the quotation – I regularly offer three rounds of editing. Any additional edits will be charged according to my current hourly rate (CZK 1,000/hour, a minimum price is CZK 250 per each step).

Business Secret, Copyright and Portfolio

  1. I hereby undertake to perform the agreed services with due care and within the set time limit.
  2. I hereby undertake to maintain confidentiality and protect business secret. Your business plans, marketing strategy, pricing policy, know-how, contacts, etc. are safe with me, and I will not share them with any third party.
  3. I have a right to include the result of my work (your website) in my portfolio in order to demonstrate my experiences to future clients. I am also authorized to share a reference to your website for the purposes of self-promotion at social networks.

Cancellation Policy

  1. The services may be cancelled for any reason, even during the website development. The Client is not entitled to reimbursement of the already paid parts of the price, and shall pay all not yet invoiced work performed on the project prior to cancellation of the services.
  2. In case the Client cancelled the order after the initial meeting, prior to approval of the quotation, I hereby reserve the right to charge a fee in the amount of CZK 1,800 for the costs incurred (meeting, drafting the quotation).
  3. In case we terminate the project, I will always provide you with all the details necessary to continue working on the website. The domain and hosting are in your name from the very beginning – your website is entirely yours.

Complaints

  1. Following delivery, I keep on monitoring the website for one week and I am available for correcting any minor defects which were not discovered upon delivery. I will perform such corrections free of charge. Any additional work will be charged according to my hourly rate of CZK 1,000/hour, a minimum price is CZK 250 per each step. In the case of more extensive changes, I will prepare a new quotation.
  2. The Client is not entitled to claim the website defective as a whole (e.g. its design) as the Client continuously participated in development of the website and all comments were incorporated within the project.

Copyright and Limited Liability

  1. The website and its contents are the property of the Contractor until payment in full, regardless of the location of the website. The copyright passes onto the Client following payment of the final invoice.
  2. The Contractor bears no liability for the contents of the website.
  3. The Contractor bears no liability for third party services (hosting, domain name, plugins, etc.).
  4. In case the Client and the Contractor have not agreed on long term website administration following delivery of the website, the Contractor bears no liability for the website after the expiry of a one-week protection period, including any changes, amendments or damage caused by the Client or any third party.
  5. In case the Client and the Contractor have agreed on long term website administration, the Contractor agrees to provide website administration services with maximum professional care. However, the Contractor is not liable for:
    1. random outages of the website caused by technical issues which are beyond the control of the Contractor;
    1. damage caused by cyberattacks, hacking or other unauthorized interference by third parties;
    1. any legal claims or lawsuits brought up against the Client in connection with the contents, form or operation of the website.

Complaints and Consumer Dispute Resolution

Should you have any complaints regarding the services or my other activities, please contact me at barbora@ruzickova.net. I always strive for amicable solution.

I work based on a trade licence. Therefore, the respective trade licensing office is the controlling authority, and compliance with the law on consumer protection is performed by the Czech Trade Inspection Authority. Compliance with the law on data protection is performed by the Personal Data Protection Office. You may also approach these authorities with your complaints.

If a consumer dispute arises between us as the Contractor and the Client and the dispute is not resolved amicably, the Client is entitled to out-of-court dispute resolution. The subject of the out-of-court resolution is, in accordance with Act No. 634/1992 Coll., on Consumer Protection, the Czech Trade Inspection Authority.

All details regarding the out-of-court resolution are provided at the website of the Czech Trade Inspection Authority (https://adr.coi.cz). The consumer may also use an online platform for dispute resolution provided by the European Commission at https://ec.europa.eu/consumers/odr/.

The European Consumer Centre Czech Republic, having its registered office at Štěpánská 567/15, 120 00 Prague 2 and website https://www.evropskyspotrebitel.cz, is a contact point under Regulation (EU) No. 524/2013 of the European Parliament and of The Council of 21 May 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

The Contractor performs out-of-court resolution of the Client’s complaints via email. The Contractor shall send information regarding outcome of the dispute resolution to the electronic address of the Client.